By Nadiah Zamlus
SHAH ALAM, June 5 — Pengurusan Air Selangor Sdn Bhd (Air Selangor) is in the process of adjusting the water bills in Selangor, Kuala Lumpur and Putrajaya, as meter reading was put on hold during the moving control order (MCO) period.
Its corporate communications head Elina Basri said the calculation method is in line with the guideline issued by the National Water Services Commission (SPAN) and the adjustments will be reflected in the June or July bill.
“For overpayment based on the adjustments made before the MCO, the balance will be recorded in the customer’s account.
“The process is expected to resolve in July as the complete cycle of the bill would take about a month,” she said in a statement today.
Elina said in general, domestic consumers have shown a prorated increase in water usage of 15 per cent a month during the MCO.
“Customers who have any inquiries on high water bill can contact us at 15300,” the state read.
Air Selangor is also contactable via Whatsapp at 019-2800919 or 019-2816793, social media platforms (Facebook, Twitter dan Instagram), Air Selangor application as well as via email at [email protected].
