Selangor Journal
Selangor Menteri Besar Dato’ Seri Amirudin Shari during a press conference after visiting the Smart Selangor C5i Operation Centre (SSOC) at the Dewan Jubli Perak in Selangor State Secretariat Building in Shah Alam on March 3, 2021. — Picture by ASRI SAPFIE/SELANGORKINI

Smart Selangor operations centre reduces response time, improves services by 90 pct

By Sherilyn Pang

SHAH ALAM, March 3 — The Selangor government is able to respond quickly to people’s complaints based on data received from the Smart Selangor C5i Operations Centre (SSOC), or the Selangor Command Centre.

Selangor Menteri Besar Dato’ Seri Amirudin Shari said the SSOC has enabled the state to improve its services by up to 90 per cent as data is available conveniently for the administration to respond effectively.

“With this command centre, we are able to not just access important data, (but) we can also analyse the data. 

“For example, (how) we managed to respond to the pothole problems. Many talked about pothole problems in Selangor and all the pothole reports that reached the system were immediately addressed by our officers through the reporting and Waze systems,” he said during a press conference aired live on Facebook after visiting the SSOC, here, today.

“Also, the services by some local governments have improved by up to 90 to 100 per cent compared to the previous 30 per cent when it comes to pothole complaints,” he added.

Amiruddin said the command centre also collates data on the movement of state-owned vehicles such as the Smart Selangor Buses and solid waste management trucks.

“All their movements will be integrated and can be tracked from the command centre. This is to improve the state’s services for the people,” he said.

According to him, the SSOC was a result of the 2020 Selangor Budget which was tabled in 2019.

“It was slightly delayed due to the Covid-19 pandemic, but now it is completed, since about two months ago. So, hopefully, with the availability of this integrated system, we can extend it to the state’s local authorities and expand the services further into areas like CCTV (closed-circuit television) cameras to increase state security and so on. 

“We will create a whole ecosystem for a smart state and this (SSOC) forms the cornerstone of Selangor’s Smart State by 2025 ambitions,” Amiruddin added.

On January 22, the Smart Selangor Delivery Unit (SSDU), which spearheaded the construction of the SSOC to monitor the Covid-19 pandemic more effectively, said the centre operates for 24 hours straight with a high-speed internet network.

It said the control centre costs RM6 million to be built and is equipped with a hybrid data centre, centralised communication system as well as a Smart Data Platform complete with the ability to analyse Big Data.

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Editor Selangor Journal