MELAKA, April 3 — The Domestic Trade and Consumer Affairs Ministry (KPDNHEP) has received 6,466 complaints regarding online transactions in the first three months of this year (January till March 29) involving various e-trading platforms.
Its deputy minister, Datuk Rosol Wahid said most complaints involved customers who felt cheated and dissatisfied with the products they bought which were not as shown in the photographs.
“The second highest complaints were related to ordered services or products that were not delivered or the items received were different from the ones which were offered online.
“Society today is more comfortable buying online because they can compare prices and it is user-friendly, but we urge the public to be careful,” he told reporters after conducting a visit in conjunction with the Buy Malaysian Products campaign in Ayer Keroh here yesterday.
State Unity, Community Relations, Manpower and Consumer Affairs Committee chairman Datuk Ismail Othman and Melaka KPDNHEP director Norena Jaafar were also present.
Rosol said users facing problems regarding online transactions could report directly to the ministry in their respective states but would need to keep the receipts and show proof of purchase for legal action to be taken.
“The problem only arises when the business platform is overseas. It is hard to take action because we do not know the location where the business operates from and who actually manages it,” he said.
— Bernama
