Selangor Journal

Audit: Objectives of e-services project not fully achieved due to ineffective management

KUALA LUMPUR, Aug 3 — The Auditor General’s Report 2021 Series 1 released today revealed that the objectives of the e-Services project by service companies of the Ministry of Transport, Ministry of Home Affairs, Road Transport Department (JPJ) and the Immigration Department (JIM) were not fully achieved as service management aspects were not implemented efficiently and effectively.

“It cannot be denied that the electronic government concession service project or the e-Services help the government to expand the delivery of services to the people but its objectives have not been fully achieved.

“But, the delay in finalising the agreement has resulted in the payment of service charges outside the agreement amounting to RM73.43 million made through special exception approval.

“Poor management of agreements also caused late remittance of revenue amounting to RM38.94 million in JPJ and RM252.01 million in JIM into the government account, resulting in the revenue not being accounted for according to the timeframe.

“The penalties amounting to RM1.56 million payable to JPJ have also yet to be settled by the service companies,” it said.

Apart from that, the report also revealed that 10,726 unsuccessful application transactions involving RM19.74 million were still kept in the service companies’ banks.

The report said a total of 7,586 Motor Vehicle License (LKM) renewal transactions amounting to RM0.69 million were made from September 2021 to March 2022 through Identity Document (ID) kiosks that were not deactivated despite the agreement not allowing renewal of LKM in Sabah and Sarawak.

The Auditor-General recommended that JIM speed up the process of finalising the additional agreement to prevent payments outside the agreement from recurring and in case of recurrence, AP59 financial rules should be referred to since the financial rules of payment are not followed.

“JPJ and JIM need to ensure that payment collection and remittance procedures are clear and in order so that government revenues can be managed well and efficiently.

“Remittances must be made within the set timeframe so that government revenues are accounted for immediately and penalties must also be imposed on service companies within the appropriate timeframe,” the report read.

The report added that JPJ and JIM also need to ensure the security of data entered by users on the service company’s portal to avoid the risk of misuse and leakage of users’ personal data.

— Bernama

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