Selangor Journal

Leading enterprises in Malaysia, Singapore pursuing new workplace strategies — Report

KUALA LUMPUR, Oct 28 — Malaysian and Singaporean enterprises are adapting their workplaces to meet new employee expectations and advances in technology after the Covid-19 pandemic accelerated the adoption of remote work and virtual meetings, Information Services Group (ISG) said.

In a statement today, the global technology research and advisory firm said its ‘2022 ISG Provider Lens Future of Work — Services and Solutions’ research report found that recent global events and new consumer technologies have led many employees in the region to expect the freedom to work remotely at least part of the time.

As a result, it said many enterprises continued to offer some form of work-from-home or hybrid work policy.

“As the circumstances of work in Singapore and Malaysia change over time, companies will need the flexibility to modify where and how employees do their jobs and collaborate.

“Service providers are helping clients focus on employee experience more than just on making technology easier to use,” ISG Asia director Deepraj Emmanuel said.

ISG said the rapid change in work modes in the region has affected some industries more than others but enterprises still preferred that employees do certain tasks, such as negotiating and brainstorming, in person.

“However, the pandemic allowed companies and employees to recognise that some roles can be carried out just as well, or better, remotely as they can in the office,” it said.

It said some enterprises are even shifting training and events online, reducing travel time and freeing up resources for creating better work-from-home environments.

ISG said the report also explored other workplace trends in the region and around the world, including the growing availability of workplace support from service providers in Singapore and Malaysia and the importance of strategically assessing all employee tasks to create an automation roadmap.

ISG has over 800 clients, including more than 75 of the world’s top 100 enterprises.

— Bernama

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