SEREMBAN, March 24 — The little Napoleon culture in the public sector is not too significant to have an impact on public service delivery, according to the Congress of Union of Employees in the Public and Civil Services (Cuepacs).
Its president Datuk Adnan Mat said this was because, over time, the public administration system has seen improvement and achieved good governance through the implementation of transformation policies by the government as a whole.
“In general, every civil servant is subject to the General Orders where its implementation is given in detail through circulars and is improved over time so that the quality of service would always meet the needs of stakeholders, especially the public.
“But of course, when this involves a large organisation such as the public service, there is bound to be a few civil servants who will fall out of line and misuse the little power that they have,” he said.
Adnan was speaking at the state-level Bulan Wakaf programme, which was launched by Negeri Sembilan Islamic Religious Council (MAINS) chairman Datuk Seri Abdul Aziz Sheikh Ab Kadir, earlier today.
However, he said this does not reflect the overall image of the public service because in most cases they were mere perceptions following previous incidents which have made it seem this is still widely happening, including through social media.
As such, the heads of the respective agencies and departments must be stern and make it clear to their subordinate officers to show respect in the workplace and abide by all work processes and procedures.
In addition, they should not play favouritism because the favoured few would take advantage of not following the established work procedures.
Adnan added that every department head should also be prepared to receive complaints or hear the views of their subordinate staff so that the acts of the little Napoleons can be curbed.
— Bernama
