KUALA LUMPUR, Sept 2 — The Road Transport Department (JPJ) must improve its services and ensure customer satisfaction issues are effectively addressed, said Chief Secretary to the Government Datuk Seri Shamsul Azri Abu Bakar.
He said in a Facebook post after a surprise visit to the JPJ headquarters in Putrajaya today.
“The work process (customers’ waiting time) was quite lengthy. I have instructed the Transport Ministry secretary-general and JPJ director-general to find a suitable method to reduce waiting times.
“The waiting area needs to be improved for a more … customer-friendly environment (as there are broken chairs and no fans). I have instructed Putrajaya Holdings to take immediate action within this week,” he said.
Shamsul Azri said the spot check was held to inspect operations following JPJ’s move to extend counter operating hours by an hour in several states, effective August 19.
Meanwhile, he expressed gratitude to JPJ staff for their hard work delivering an excellent service to customers, and urged all government departments to ensure they offer the public the best possible service.
— Bernama
