KUALA LUMPUR, Nov 24 — The National Integrated Immigration System (NIISe) equipped with artificial intelligence technology is expected to be fully completed in 2028, said Immigration director-general Datuk Zakaria Shaaban.
The system’s first phase is expected to be completed in 2026, giving new life to increasing the efficiency of Immigration services as a whole.
“With this NIISe system, we will include all Immigration services under one system and through the use of AI, it will provide greater efficiency in Immigration services,” he told Bernama.
Zakaria was speaking after being a guest at a forum titled ‘Improving Service Delivery Efficiency in conjunction with the Two-Year Madani Government programme and the 2024 National Convention on Public Service Reform at the Kuala Lumpur Convention Centre today.
He said the system will be integrated with data from agencies including the National Registration Department or the Royal Malaysian Police.
“We will be more efficient in terms of managing foreigners, visitors, entry points, and other services in general,” Zakaria said.
At the forum, he said about 90 per cent of Immigration Department services are now carried out online and digitally, including the implementation of Temporary Work Visit Pass (PLKS) applications, applications for passport renewal and visa applications.
The ePLKS for foreign workers are issued online then the individual can print the pass themselves without having to go to the immigration office to facilitate matters.
“As for reforms at the country’s entry points, we are moving towards the use of auto gates, now we are open for the use of visitors from 63 countries.
“Now entry does not need going to counter with officers, they can go directly through the auto gates. The latest, (immigration checks) use the MyTRIP QR code which is in the proof of concept stage at the entrance to avoid congestion,” Zakaria said.
As of October this year, Malaysia has received over 30 million foreign visitors and his department expects the number to reach 33 million by the end of this year.
— Bernama
