KUALA LUMPUR, Sept 2 — The final Malaysian Aviation Consumer Protection Code 2016 (MACPC) states airlines must issue refunds to consumers via their original payment modes within 30 days.
Malaysian Aviation Commission (Mavcom) consumer and public affairs director Pushpalatha Subramaniam said consumers are entitled to refunds for carbon fee charges.
“Only Malaysia Airlines has embarked on a voluntary carbon offset programme, under which, in the case of flight delays or cancellations, consumers are entitled to receive refunds,” she said during a question-and-answer held at today’s MACPC amendments briefing.
Regarding the carbon fee, she reiterated Mavcom does not regulate the charge, and whether it is imposed and its values are up to carriers.
“The other carriers can impose it too, but in cases where airlines impose a carbon fee, consumers with refundable or non-refundable tickets can get refunds. This is in addition to other mandatory refunds, such as fuel surcharges, taxes, fees, and other charges like the departure levy and passenger services charges,” she added.
Addressing the recent situation involving a Seoul-bound Malaysia Airlines flight, Pushpalatha confirmed passengers are entitled to refunds under the latest MACPC.
It was reported a Malaysia Airlines flight to Incheon Airport, South Korea, was forced to turn back shortly after takeoff from Kuala Lumpur International Airport Terminal 1.
In response to a question about the implications of Mavcom’s dissolution and its merger with the Civil Aviation Authority of Malaysia on the MACPC, she said the ongoing process will not affect the MACPC.
— Bernama