By Siti Rohaizah Zainal
SUBANG JAYA, June 23 — The i-Clean Selangor waste disposal complaint application developed by KDEB Waste Management (KDEBWM) bagged the Best Public Service Application award at the 23rd PC.Com Awards ceremony at Hotel Sunway Resort & Spa, here last night.
The award, which recognises contributions from the private sector, was presented by Asia Pacific Institute of IT (APIIT) chief executive officer Datuk Parmjit Singh to KDEBWM managing director Dato’ Ramli Mohd Tahir.
Speaking to reporters, Ramli said that the i-Clean application, introduced in 2016, has made it easier for the public to file complaints and has improved the efficiency of solid waste management in the state.
He said KDEBWM strives to respond to any complaint submitted via the smart application within 24 hours.
“We did not anticipate KDEBWM to receive recognition and achieve success beyond what our entire crew could have ever imagined. We are merely carrying out our duties and doing our best for the Selangor peopl.
“We are grateful for this honour. As a company that manages waste and solid waste, we are committed to giving the public the best service,” he said.
Ramli also expressed his gratitude to the Menteri besar Dato’ Seri Amirudin Shari, the state executive councillors, state council members and the people of Selangor.
At the event, the Special Achievement Award was also presented to Telekom Malaysia Berhad chief executive officer Datuk Imri Mokhtar, while Sime Darby Property won the Best Smart Home and Urban Developer Award.
Meanwhile, from January to May of this year, KDEBWM resolved nearly 15,000 complaints that were submitted using the i-Clean Selangor application.
Ramli said that using the application had made resolving public complaints quickly and effectively.
“The application is not only easy to use but also efficient, as it allows various complaints to be directly channelled to the control centre. Action is taken within 24 hours, which resulted in efficient solid waste management in Selangor.
“There are currently more than 100,000 active users who have registered. The application offers a platform for individuals to file complaints on matter such as uncollected trash or clogged drains,” he said.
He explained further that not all complaints were handled by KDEBWM, but rather by the local government or the Public Works Department.
“We take in all the complaints, but if it is not under jurisdiction, we will provide an explanation to the user.
“Therefore, we urge people in Selangor to download the i-Clean Selangor application so that we can assist them in solving any problems and improve the quality of service,” he said.
i-Clean Selangor has operated since 2016 to ease the process for the public in reporting waste collection complaints and accessing online services.
The application, available for download via Google Play and the App Store, also allows residents to submit complaints in their areas and request bulk waste disposal services.
Public complaints can also be channelled to the KDEBWM customer service at 1-800-88-2824/019-375 9592 or WhatsApp (019-2742824).
