KUALA LUMPUR, Sept 24 — The Langkawi International Airport (IATA Code: LGK) is one of only seven airports in the world to be recognised by the Airports Council International (ACI) for its consistently excellent performance in providing exceptional customer services and facilities.
Passenger feedback on LGK was obtained through the quarterly Airport Service Quality (ASQ) Survey conducted every year by ACI as the global benchmark of the world’s airports.
Malaysia Airports Group chief executive officer Datuk Mohd Shukrie Mohd Salleh said the affirmation by passengers will further motivate the airport community and partners to continue giving their best despite the challenging period.
“We thank them for their endless support and for being at the frontline. We look forward to the public regaining their confidence in air travel as we continually implement the highest level of safety measures at the airport and ensure that passenger experience is not compromised,” he said in a statement today.
LGK will join the ACI Director-General’s Roll of Excellence, established in 2011 to provide additional recognition to airports that passengers consider having consistently delivered excellent services.
LGK has been inducted into the Director-General’s Roll of Excellence based on its track record for winning multiple ASQ awards over a five-year period over the past 10 years.
The airport has consistently scored highly for customer service and won ACI awards such as Best Small Airport by Region and Best Airport by Size (two – five million passenger per annum).
“This recent accolade is also a testament to our commitment and efforts to continuously raise the bar in service and quality standards.
“The team is driven by our promise to host joyful connections, and thus, we are constantly looking at enhancing our services and facilities,” added Mohd Shukrie.
As the gateway to one of the nation’s most popular leisure destinations, LGK was upgraded and expanded in 2018 to cater to 4.0 million passengers annually.
The airport recorded a total of 2.9 million passenger movements in 2019, an eight per cent increase from 2018.
The airport had also undergone a successful commercial reset last year where retail and dining experiences were revamped so that passengers can enjoy a unique airport experience.
The revamp resulted in several ‘firsts’ for the island and brought in new brands such as Charles & Keith, Costa and Burger King.
— Bernama
