SHAH ALAM, June 2 — Tenaga Nasional Berhad (TNB) has resumed operations of its 119 Kedai Tenaga outlets which have been closed since the movement control order (MCO) took effect on March 18.
Its chairman Datuk Seri Mahdzir Khalid said the reopening of the outlets would enable customers to seek clarification on the calculation of their electricity bills during the MCO.
“As of now, a total of 119 Kedai Tenaga outlets have resumed operations including 27 in Kuala Lumpur, Selangor and Negeri Sembilan.
“The remaining six Kedai Tenaga outlets which located at Urban Transformation Centres in several states in the peninsula will be reopened on June 9,” he told reporters after visiting a Kedai Tenaga outlet at the TNB Section 11 branch here today.
Present was TNB chief retail officer Megat Jalaluddin Megat Hassan.
Mahdzir said customers could also get a detailed explanation of bill adjustment by visiting the nearest Kedai Tenaga outlets.
He said based on records, residential electricity consumption surged between 20 and 50 per cent throughout the MCO period which led to higher bills.
Mahdzir said the prorated method was used for billing adjustment to ensure that customers would not be overcharged.
The method had also been reviewed and approved by the Energy Commission, he said.
Mahdzir added that customers could also contact the TNB CareLine at 1-300-88-5454 on bill enquiries.
Meanwhile, Megat Jalaluddin said residential customers are given the option to pay their March, April and May bills in instalments until December this year.
He said the move was to ease the burden of residential customers who were adversely affected by the Covid-19 pandemic.
However, he said customers would have to settle their current bills as usual.
“No additional charges will be imposed on customers who choose to pay their bills in instalments,” he added.
Megat Jalaluddin said residential customers were automatically eligible for the easy payment scheme and the instalment amounts would be displayed in the yellow box on the top right-hand corner of the bill.