KUALA LUMPUR, Oct 17 — The public is advised to lodge essential supplies complaints through the Domestic Trade and Cost of Living Ministry’s (KPDN) official channels instead of on social media.
Its deputy minister Fuziah Salleh said complaints made on social media would only delay the action taken by the ministry.
“Sometimes, when netizens prefer to report issues through social media, it will slow down the action process. It is best to use the proper channels, and if the complaints are submitted to KPDN, we can take immediate action.
“For example, if a case goes viral, we have to find out who started it… the source of the information. We have to meet them before we can begin the investigation,” she said to the press after conducting Ops Jamin at a supermarket in Cheras Jaya today.
A special channel to lodge supply complaints through a QR code is available, which will be directly linked to the special KPDN WhatsApp hotline and accessed on the official KPDN website.
Through the dedicated channel, the primary focus will be addressing supply shortages and price increases for essential goods, while KPDN enforcers will conduct investigations within 24 hours of receiving the complaints.
“So, I urge you not to use social media channels. But if you need to report, send it to KPDN. We have many complaint channels, but we have opened this special channel for supplies such as rice, oil and sugar,” Fuziah said.
Members of the public can channel their complaints with complete documents through any KPDN channels, on Whatsapp to 019-279 4317 or 019-848 8000, the KPDN e-Complaints portal http://eaduan.kpdn.gov.my, the call centre at 1-800-886-800, email to [email protected], the KPDN Ez ADU app, or the enforcement operations room at 03-8882 6088 / 6245.
— Bernama
