By Siti Rohaizah Zainal
SHAH ALAM, Jan 12 — KDEB Waste Management (KDEBWM) aims to garner 250,000 registered users on its i-Clean Selangor waste disposal complaint app this year, said its managing director Datuk Ramli Mohd Tahir.
At present, the app has 150,000 registered users since it was launched in 2016.
“Close to 98 per cent of the complaints received via the app have been successfully resolved within the specified period, like waste collection within 12 hours and public cleaning within 48 hours.
“As such, for this year, we aim to get 100,000 more users for i-Clean Selangor. It facilitates users in submitting any complaints, especially concerning waste collection,” he told SelangorKini.
Ramli added that KDEBWM will collaborate with the local authorities, state assemblymen, and MPs to facilitate user registration.
Meanwhile, KDEBWM is focusing on improving performance by expanding business prospects this year.
“For example, this year, we have obtained approval to manage industrial waste in the Selayang Municipal Council compared to previously only in the Kuala Langat Municipal Council and the Kuala Selangor Municipal Council.
“Similarly, the Selayang Municipal Council and the Ampang Jaya Municipal Council have extended their domestic waste collection contracts with us for another seven years,” he said.
Last year, i-Clean Selangor won the Best Public Service Application award at the 23rd PC.Com Awards ceremony.
The app makes it easy for the public to report complaints on solid waste collection and to receive related services online, as well as apply for bulk waste disposal services.
Those interested may download the app on Google Play and the App Store, as well as contact customer service at 1-800-88-2824/019-375 9592 or WhatsApp (019-2742824) for faster and more accurate complaint handling.
