Selangor Journal
A view of Selangor’s state capital Shah Alam. — Picture via SHUTTERSTOCK

Five-star PBT award: MBSA to continue giving excellent, efficient service

By Zareef Muzammil

SHAH ALAM, Nov 7 — Shah Alam City Council (MBSA) is determined to continue giving excellent and efficient service by providing various facilities to the community under its administration.

MBSA Corporate and Public Relations Division head Shahrin Ahmad said such facilities included its Shah Alam On Wheels (SAOW) mobile office which operates every Saturday as well as the Selangor Smart Bus service.

Shahrin said the council would also continue its services such as the community vehicle for senior citizens and people with different abilities (OKU) as well as a mobile library for students.

“Besides that, to establish a close relationship with residents, MBSA has established the Shah Alam Residents Representative Council (MPP) which operates in 24 zones.

“MBSA also organises various community programs to produce a healthy and active community such as Shah Alam No Vehicle Day, tree planting programmes and community gardening,” he said in a statement.

On November 5, MBSA won the Five-Star Outstanding Award for the PBT Star Rating System (SPB-PBT) held online by the Housing and Local Government Ministry (KPKT).

Achieving 97.50 per cent, the success puts MBSA in the top five ranks from the 152 local authorities throughout Malaysia.

Shahrin said the outstanding achievement is proof of MBSA’s commitment to be the best local authority and at the same time give motivation and raise the spirit of all its employees.

“The five-star recognition that was achieved is evaluated based on several criteria such as organisation management, core services, customer management and involvement as well as views from residents,” he said.

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