KUALA LUMPUR, March 23 — The Enforcement Agency Integrity Commission (EAIC) has received 27 roadblock-related complaints from members of the public last year, said its chairman Tan Sri Mahmood Adam.
While for this year, the agency has received 12 complaints so far.
He said the most common complaints were that personnel on duty had raised their voice when asking for documents or making enquiries.
“However, upon checking, we found that it was a mere misunderstanding.
“They (personnel on duty) may have raised their voice at that time because they were wearing face masks or (to counter) the loud noise coming from vehicles passing through the roadblock,” he told Bernama during an official visit to the roadblock at the Putra Heights Toll Plaza, today.
Mahmood said although the number of complaints received was low, the EAIC would continue to monitor and study the respective complaints for improvement purposes.
He said some of the complaints were also submitted to the relevant enforcement agencies for further action.
Meanwhile, Mahmood said today’s visit was aimed at observing the procedures of roadblocks under the supervision of the Royal Malaysia Police (PDRM) while visiting the frontliners.
He said it was also to identify the challenges and barriers faced by the policemen on the ground besides encouraging them to carry out their duties with integrity.
He added that the EAIC was in the midst of reviewing the recommendations to improve the implementation of roadblocks under PDRM’s supervision, in line with the agency’s role under the Enforcement Agency Integrity Commission Act 2009.