WASHINGTON, June 22 — Retail giant Amazon has been accused of tricking customers into enrolling in its Prime programme and preventing people from cancelling their subscriptions in a lawsuit filed by the US Federal Trade Commission (FTC) on Wednesday (June 21), reported the German News Agency (dpa).
The case is pending in the federal court in Washington, where Amazon’s headquarters is located.
The FTC claims Amazon used dark patterns which resulted in the company enrolling consumers in Prime without their consent.
During Amazon’s online checkout process, consumers were faced with numerous opportunities to subscribe to Amazon Prime for US$14.99 (RM69.75) per month.
In many cases, the option to buy items without subscribing to Prime was more difficult for consumers to find.
In some instances, the button consumers used to complete their transactions did not clearly state that by choosing that option, they were agreeing not only to buy the item but also to join Prime for a recurring fee.
The FTC further alleges Amazon was aware it was enrolling consumers in Prime without their consent, and that people were finding it difficult to navigate through the perplexing cancellation process.
According to the complaint, Amazon failed to take any meaningful steps to address the issues until well after it learned of FTC’s investigation.
“Amazon tricked and trapped people into recurring subscriptions without their consent, not only frustrating users but also costing them significant money,” said FTC chair Lina Khan.
— Bernama
