KUALA LUMPUR, April 11 — Keretapi Tanah Melayu Berhad (KTMB) will provide full travel fare refunds to passengers who were unable to continue their journey due to the disruption of the Electric Train Service (ETS) between Kamunting and Bukit Merah on April 9.
In a statement today, it said affected passengers can put in their claims through [email protected].
“We deeply regret this inconvenience, and passengers who did not continue their journey can get a full fare refund.
“Passengers who purchase Premium Takaful Plan can make their claims by contacting Etiqa Claim Assist at 010-368 7829 or email [email protected],” KTMB said.
Earlier, it was reported that the railway service was disrupted for almost four hours on Tuesday.
In an earlier statement, KTMB said the ETS was disrupted due to a power line disruption at KM79.50 between Kamunting and Bukit Merah.
The 5.30pm disruption caused ETS services EP9176 and EP9179 to be delayed from the original schedule by over two hours before passengers were transferred to the relief ETS set at 9.15pm.
— Bernama
